Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9105 Someone from WA thinks vodafone is Unaustralian at 30 Dec 2010 01:39:21 PM
So I went to WA, knew I had my global roaming turned on in case I woke up in New Zealand and found out that National is only Tasmania and Vic Coastal areas. Vodafail!
Me-------------------
"Hi, It would appear that my National Roaming isn't working. I'm currently out of Vodafone reception and while I have full reception on my virgin phone I still cant use voda.
Is there something I'm doing wrong?"
Vodafail----------
Hi Andrew,
Thank you for your email.
From accessing your account, I can see that National Roaming is active on the account.
Please be advised the National Roaming network that Vodafone have, is only available in Tasmania and the Victorian coast.
Kind regards,
Chianti
Correspondence Team
------
Me-------------------
"Hi, It would appear that my National Roaming isn't working. I'm currently out of Vodafone reception and while I have full reception on my virgin phone I still cant use voda.
Is there something I'm doing wrong?"
Vodafail----------
Hi Andrew,
Thank you for your email.
From accessing your account, I can see that National Roaming is active on the account.
Please be advised the National Roaming network that Vodafone have, is only available in Tasmania and the Victorian coast.
Kind regards,
Chianti
Correspondence Team
------
30 Dec 2010 03:05:10 PM: Andrew, you must be joking............right? The above cannot be genuine surely? Oh apologies Andrew, as you were, of course I briefly forgot for one moment...............it's Vodafone, say no more!