26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
9113 Someone from TAS thinks vodafone is at 30 Dec 2010 01:58:03 PM
Well i am verry happy with Vodafone. I believe people just need onther thing to complain about. Oh sorry vodafone isnt telstra but why did you sign up in the first place? Oh telstra charges you double the amount for the same ammount of credit. Do your research before you sign up with someone. You people have no one to blame but your self. I work my ass off at Vodafone to make ungreatfull customers like you happy. Oh and lets complain about the que time, People are doing their jobs and take into consideration that there are 5000 other people calling at the same time as you. Vodafone isnt disrigarding your complaints, but please people make them valid. If your not happy you should of done your research. I can easily say theres double the amount of happy customers as unhappy ones. The publicity that was shown on TV made a problem into a into bigger problem. Not only did we have complaints in the first place but know people feel like they need to contribute to this with stupid complains that honestly show you need to take it out on someone. Compromising price will also compromise coverage. We cant be the best at both, but i dont see too many people complaining about the price they pay. Wtf honestly bad battery life? all handsets regardless what carear are the SAME! But if you were with telstra you wouldnt even notice. Im having to stop doing my job and help out the TIO because of ridiculous complaints like that. Honestly people have some faith. Grow a bridge and get over yourself

30 Dec 2010 02:04:28 PM: Why did you have to post it three times? You wanted to make sure we saw what an idiot you are?
30 Dec 2010 02:29:53 PM: COMPLAINTS ARE VALID! If the service wasn't so bad you wouldn't have such a high number of complaints. I could drive from Penrith to Ryde and have bugger all service. If you depended on mobile communication and poor service cost you your job!! What would you say then?... You'd better work harder or go to Telstra and work SMARTER !
30 Dec 2010 02:46:39 PM: re "take into consideration that there are 5000 other people calling at the same time as you", 5000 people calling at any one time is a lot if they are all complaining then it speaks volumes about the service.
30 Dec 2010 02:47:52 PM: When a phone has to constantly search for a network when the network is poor, it uses up much more battery life than it should. There is no 'wtf' about it. Your anger also seem to be misplaced. It is unfortunate you have to stop doing your job to help out the TIO, but there wouldn't be this many complaints if Vodafone had provided a good service.
30 Dec 2010 02:50:53 PM: Even New York was only named twice...............Why 3 times posted brother?
30 Dec 2010 02:59:32 PM: Love the way you suggest it's the customers fault for Vodafone's problems. Get a dictionary.
30 Dec 2010 06:42:51 PM: YOU posted this because you work for vodafone ?
30 Dec 2010 08:20:41 PM: can someone please look carefully at my maths relative to a following statement made by the person above "I can easily say theres double the amount of happy customers as unhappy ones." that is one third of vodaflop customers are unhappy. I would leave town if every third customer was unhappy, wanted a refund or blood. FINALLY THANKS FOR ADMITTING THERE IS A PROBLEM YOU JUST NEED TO GROW A BRIDGE AND GET OVER YOURSELF BY ADMITTING THAT VODAFLOP IS RIPPING PEOPLE OFF
31 Dec 2010 01:45:07 PM: That right you said it, there is a problem. I get frustrated when I go into the store and get told there isn't one....seems I'm not the only one.
31 Dec 2010 07:47:56 PM: You don't go into the store if you have a problem - they don't give a shit about your problems & if they did they wouldn't have a clue how to fix them. They're salespeople - nothing more, nothing less.