Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9114 Someone from SA thinks vodafone is Very at 30 Dec 2010 01:58:18 PM
In Thailand in November 2010 I used a friend's Telstra mobile to call Vodafone in Australia to get international roaming on my Vodafone mobile. (I did not arrange this while in Australia but was told when I inquired with Vodafone I could do it at any time - even when overseas.)
After a couple of calls to Vodafone, which dropped out, a further call connected and ran for over 57 minutes until it finally got answered by a live person, but promptly dropped out after I started my conversation. I am ujp for the cost of the call, but I should try to get Vodafone to meet the cost - buckley's I expect and not worth calling Vodafone, just to wait on line each time and get dropped out again and again.
Disgruntled.
After a couple of calls to Vodafone, which dropped out, a further call connected and ran for over 57 minutes until it finally got answered by a live person, but promptly dropped out after I started my conversation. I am ujp for the cost of the call, but I should try to get Vodafone to meet the cost - buckley's I expect and not worth calling Vodafone, just to wait on line each time and get dropped out again and again.
Disgruntled.