Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9116 Someone from NSW thinks vodafone is now i have heard everything at 30 Dec 2010 01:59:49 PM
spoke to voda earlier and they told me to go and get a new sim card which i just did.i have just spent another hour on the phone with them to tell them it has not fixed the problem.the service strengh seemed find in the suburb of Ryde where i just came back from. But as soon as i got back to Gladesville the signal strengh dropped back to nothing.Vodafone told me because it is a new sim i need to keep the phone under observation for the next 24-48 hours.Are you kidding maybe i should take the phone to the nearest hospital emergency to put it on life support and see if it performs any better.Give me a break .I guess i will be talking to them again in another 48hours.I am lucky in a way I only have to June next year left on my contract i wont be extending its a shame i have been a vodafone customer for about 20 years and my phone number is my date of birth, ah well time to let go.
30 Dec 2010 02:08:14 PM: That's really sad... But when you go with a new carrier can't you keep your old number? I think it's called porting. It would be a shame to give up a phone number which is your date of birth!
30 Dec 2010 02:37:03 PM: i have been using 2 phones for a while 1 for work and 1 private use so i will just use my private one, which is with virgin powered by optus which i have no problems with plus voda wont let me out of my contract yet
30 Dec 2010 02:42:11 PM: You should be able to keep your phone number when switching carriers (and it shouldn't cost you). Make sure you find out some info about that instead of believing what they might tell you. I remember when I switched TO Voda, I kept my old number and didn't cost me a thing. Now I'm switching FROM them this Sat and should be the same.