Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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912 Someone from NSW thinks vodafone is In theory poor performance is hard to challenge... at 18 Dec 2010 09:48:14 PM
In mobile network or railway network even if service providers have performance commitments with Govt agency these companies use very simple trick to get away with poor service...law of averaging..the commitments are never made for peak time/peak location...for example uncongestion commitments are seldom made for a calculation period less then a day and for a location smaller then a suburb. So in theory there can be peak time chaos at a location but when averaged out over a longer period/ larger area the performance can still be justified as with in limits. Moreover the regulator depends on the honesty of data from service provider. To independently verify the performance specially of a mobile network is extremely expensive exercise.
A network provider may have contractual obligation to customer set at quite low limits but will generally provide quality only because of competition.This means if quality is poor he may not be able to get more customers but it may still be not in breach of existing customer contracts.
When it comes to mobile network. Radio waves by nature are never guaranteed to work all times. To prove that it is not an act of god but it is a poor network can be very difficult for a individual consumer pitched against organised professionals. Customers can be told it is their faulty handset. However service provider will know fault is at their end if many customer face problems.
A network provider may have contractual obligation to customer set at quite low limits but will generally provide quality only because of competition.This means if quality is poor he may not be able to get more customers but it may still be not in breach of existing customer contracts.
When it comes to mobile network. Radio waves by nature are never guaranteed to work all times. To prove that it is not an act of god but it is a poor network can be very difficult for a individual consumer pitched against organised professionals. Customers can be told it is their faulty handset. However service provider will know fault is at their end if many customer face problems.