Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9126 Someone from QLD thinks vodafone is New Business Customer at 30 Dec 2010 02:15:11 PM
We have been a business customer of Vodafone since June 2010. One day after the first invoice was due, our phones were disconnected due to non payment. The problem was, the billing address was wrong, hence we did not receive an account - but not only that - after a lot of complaining, I was told by a Vodafone call centre person that they did not have a record of any invoice being sent. This was my first introduction of how I would be treated as a business customer. Since then, we have had continual drop outs; failing to connect; SOS only calls; calls breaking up; calls going direct to message bank even though phone is fully functioning. On several occasions, I have had to drive back to the office to use a land-line to make calls as my clients and customers cannot hear me or the phone drops out and I am unable to return the call due to the phone failing to connect. I have had to drive back to work after coming home to get another phone (on another network), because the only coverage I got from my Vodafone was SOS. We have two Vodafones and now we actually carry two phones on another network, so that we can call each other to say that the Vodafone is not working - or the call is going straight to message bank. I have had calls from our staff to say the other person's phone is not contactable. I then ring my work partner on the other phone - he then rings the staff member. All these calls are costing us money. A simple phone call, now becomes three calls. In addition, we are paying a set monthly fee for the phones, which we cannot utilise properly and in the meantime, paying for additional mobile calls from our landline and the other mobile service provider. The problem is so bad that it is actually causing me stress and frustration, because I worry that the person ringing (my customer or potential customer or client) will not be able to hear me or the phone will drop out. I find that I have to repeat myself continually-which costs me time. Lately, it is without fail that my callers tell me that I am breaking up and could I ring them on another phone. I am constantly apologising to customers/clients for something that is not my fault. The problem is out of control. How can we run an efficient business, based on communication - if our phones don't work?