Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9136 Someone from VIC thinks vodafone is huge fail at 30 Dec 2010 02:25:39 PM
I had a overdue account with Vodafone. I contacted them and arranged to pay the account in installments which they agreed to. Then 4 weeks later I recieve a notice from a debt collector stating that the account is overdue, and the debt collector had increased the amount owing to cover their costs even though I had made all the payments as agreed to by Vodafone. Trying to discuss the issue with the Vodafone accounts dept is a joke, they arent even interested in resolving the issue.
30 Dec 2010 03:41:23 PM: When I first signed my contract a few months ago, the staff in store did not set up direct debit for me, so eventually I recieved a bill saying my account was overdue (I assumed it was being taken out of my account automatically). I rang customer service to work out what's going on and the rep says he'll set up my bank account for me. He DOES NOT tell me that he will also debit the amount oweing. In the mean time, I go online and pay my bill. I find out a week later that I have paid my bill twice because the guy on the phone took my money without telling me or asking for my permission. Had to call again to sort all of that business out.