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9146 Someone from VIC thinks vodafone is It Is not at 30 Dec 2010 02:38:18 PM

You guys need to seriously see the logic in this website. oh hang on.. there really isn't much logic at all! Vodafone and 3 will merge to become one company which will be known as VHA (Vodafone Hutchison Australia). With the millions of dollars that this company is pumping into its infrustructure, there is sure to be some sort of disturbances to our services. Sorry to break it to you guys, but that's how its going to work, when companies are merging their satelites. You all need to take the example, a few years ago, when Optus officially took over Virgin they faced similar issues. Of course back then it was thrown into the media so easily as it is today. Optus and Virgin had similar problems but the end result with everything settled was greater and better coverage. VHA is on a similar strain and this is to be expected with all the network upgrades. Its difficult for everyone now but the end result will be great. A little patience is required from you guys.

30 Dec 2010 02:43:47 PM: Really? So I'm having bread from Tip Top delivered to my house every few days, on a contract, same brand everytime. Suddenly Tip Top merges with Helga's and the bread I'm buying is mouldy - inedible. They keep sending me the bread, and I still have to pay for it, but I can't eat it. I have to go and buy another brand of bread from the supermarket in order to eat.

The merge of Tip Top and Helga's is the cause of the mouldy bread, some problems with getting the infrastructure together.

Is this acceptable? Or should have Tip Top and Helga's figured this all out before hand?

30 Dec 2010 02:48:19 PM: You are talking asif Vodafone has failed to provide any reception for its consumer's. Also, VHA have contanstantly been working on its infrastructure to build and improve, thats where most of it's money has been spend the last year or so. VHA's reception is not constantly 'moudly' like the bread you have been recieving. There are a few drop outs here and there, but that is expected from any telco company out there, even TELSTRA.

30 Dec 2010 02:54:54 PM: Well, figuratively speaking, my bread is always mouldy. That is, I cannot make or receive calls, and when I am lucky enough to have a signal to call, it either drops out within 30 seconds, or it breaks up so the person on the other end can't hear me. I receive SMSes and Voicemails hours afterwards, making them irrelevant. One sms I received was from my friend begging me to come and pick her up from the train station as she had been waiting for a taxi for half an hour and some guys were hassling her. I received that SMS four hours later, when she had already walked home. What if something had happened to her?

Either way, I'm getting a bit too far in this. All I really wanted to say is that your excuse is not acceptable. Maybe it would be for a small business but Vodafone is a multimillion dollar, multinational company.

30 Dec 2010 02:58:35 PM: Voda and 3 use different 3g networks networks. Voda city 2100mhz network is shared with Optus while 3's 2100mhz is shared with Telstra. Optus and Virgin used the same 3g network namely Optus so there were no networks to amalgamate when Optus bought Virgin. So how can Voda's problems no be the same as Optus a few years ago?

30 Dec 2010 03:01:07 PM: i have been having these problems since i changes to vodafone 1.5 yrs ago... they can't use the merging excuse forever!

30 Dec 2010 03:21:39 PM: Obviously you have not experienced the quality of Virgin/opyus as yet. Please check facts first

30 Dec 2010 03:22:26 PM: Well you would think Vodafail and 3 would have learned a few valuble lessons from Optus and Virgin NO??
there is no excuse for poor customer service...and as i have been with0vodafone for nearly 10 years i can tell u its not the 1st time its happend...i can say tho it is getting worse!
and every excuse in the book still does not account for the way we are spoken to or put on hold for hours on end....i dont c how merging can have me on hold for over 3 hours!
Merging should be all pre planned and thought out so as interuptions to people who pay good money for a service isnt interupted! at least send a text explaining a time frame this could be going on for!
I have an image in my head that everyone is on a smoke break while im wasting valuble time on hold, only to get a person who doesnt spreak EnGRISH!! tell me its my fault....was he told to say that because of a merger? PFFFT

30 Dec 2010 03:25:49 PM: Also, let's us not forget that customers did not have a say in the merger. Voda bought out 3 because there was a business opportunity for them. We all know merging is complicated but it is VHA's responsibility to handle the transition as smoothly as possible and to treat the customers right. Instead, your company (not you, not your fault) hid the issues from people until it blew up in your face. Now you are here demanding patience from customers. I'm sure even Nigel will not appreciate you adding oil to the fire.

30 Dec 2010 03:35:15 PM: I don't particularly want to get into this debate that the two of you have been having, but I would like to point out to this person that obviously works for Voda, that maybe at least a little information from Voda would be beneficial to its customers "Hey guys, we're going to merge soon and there may be interruptions to services, it will improve and we'll keep you updated'. Instead, we were first given no information, and now, since so many people have stood up and said they're not happy with what's going on, we are given mis-information from staff in stores and then on the phone if we do manage to get through to customer service.

30 Dec 2010 04:33:57 PM: Common misconception, Vodafone did NOT buy 3 or vice versa, it was a merger not an acquisition. Since the merge, the networks have remained separate, so blaming Voda for 3's network issues or vice versa again, is incorrect. 3 are still in contract to Telstra and until that end the networks will remain separated.