Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9171 Someone from VIC thinks vodafone is at 30 Dec 2010 03:28:13 PM
THEY HANG UP ON ME WHENEVER I WANT TO TALK TO MANAGER TO COMPLAIN!!! I HAVE CALED THEM 4 TIMES TELLING THEM TO CHANGE MY BILLING TO POSTAL I STILL DO NOT RECEIVE ANY BILLS IN THE MAIL AND ONCE I DO NOT PAY IT(BECAUSE I CAN'T) AND I AM NATURALLY OVERDUE FOR EVEN 2-3 DAYS THEY DISCONNECT MY NUMBER!
what is it they really want?
GO TO THEIR SHOPS AND YELL AND BE OUTRAGED...LET ME TELL YOU THIS I WILL DO IT VERY SOON IF THEY KEEP HANGING UP ON ME!
what is it they really want?
GO TO THEIR SHOPS AND YELL AND BE OUTRAGED...LET ME TELL YOU THIS I WILL DO IT VERY SOON IF THEY KEEP HANGING UP ON ME!
30 Dec 2010 03:30:39 PM: Thank you for your note. Even after going to the Ombudsman, Vodafone somehow managed to deny that they would disconnect someone after only a few days of the account being due. Although not good enough, I'm glad I wasn't the only one to have had this experience.
30 Dec 2010 03:50:15 PM: We understand your frustrations but please refrain from visiting retail stores and to yell at the retail staff. It is not the retail staff's fault that the customer care staff hung up on you, they have to call the same customer care staff to do many things as well so many of them would share your frustrations. Thank you for your support and understanding. - Vodafail Team
30 Dec 2010 06:47:25 PM: they did disconnect me 2 times for being overdue(because they do not sent me the bills) and i was overdue for 2-3 days. they said the same thing to me and could not explain why my phone was disconnected. absulately ridiculus!