26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9173 Someone from QLD thinks vodafone is Very fail!! at 30 Dec 2010 03:33:20 PM
We signed up for vodafone afrter ;promises of full coverage in our area...FAIL! So we return 6 days later and cancel contract to sign up with Optus again. Vodafone still billed us for a month & now due to us not having vodafone numbers we cannot even pay the bill!! They have since billed us for another month and the 2 handsets (which were returned to them) so now outstanding over $1700 for nothing!!!! Whenever I try to ring them they hang up on me after at least 30 mins on hold...EVERY time! I've sent an email over 2 weeks ago & no response. It seems they are uncontactable!!!!
30 Dec 2010 06:50:57 PM: woww .... i thought they were ridiculus but not this much!
good luck i do understand your pain.