Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9191 Someone from VIC thinks vodafone is Very fail - deceitful as well at 30 Dec 2010 04:15:06 PM
Mobile Broadband, was unable to connect, massively frustrating dropouts and client problems on Windows 7 (client issues were much less problematic on Windows XP) No problems with sending me bills right on the dot though.
I Worked out a solution that gets you very quick satisfaction from their Indian support team though:
After about 1.5 hours of calling and going through menus, I finally got onto the customer service guy when they rang me back. Told me their systems were down so couldn't cancel my account. I told him he was lying to me as there was no automated message when I first rang as has been previously when there was problems. I said I wanted to speak to his supervisor. He told me the supervisor is so busy and will be half an hour and still unable to help me as the system is down. I was told to call back in 4 hours over and over. I demanded to speak to the supervisor and said repetevely (your LYING to me, the system is not down*), and was promptly told I wasn't being lied to and after a couple of times saying this, was directly put onto a supervisor.
The supervisor told me the exact same thing (call back in 4 hours, nothing they can do). I said again and again, 'your LYING to me, there was no recording when i rang, your lying, I want to cancel my mobile broadband'. He said, hang on one momemnt. Put me through to cancellations where the lady discconected my service quickly and polietly within 3 minutes.
* Looks like they are attempting to stall people from disconnecting by saying a whole range of things (stalling you). I reccomend saying 'Your Lying to me' 'and Record my call' over and over during the call and they will respond very quickly and you will get what you want done. Don't say these things in a abusive way, just in an asertive way.
At the end of the day, they WERE lying to me!
I Worked out a solution that gets you very quick satisfaction from their Indian support team though:
After about 1.5 hours of calling and going through menus, I finally got onto the customer service guy when they rang me back. Told me their systems were down so couldn't cancel my account. I told him he was lying to me as there was no automated message when I first rang as has been previously when there was problems. I said I wanted to speak to his supervisor. He told me the supervisor is so busy and will be half an hour and still unable to help me as the system is down. I was told to call back in 4 hours over and over. I demanded to speak to the supervisor and said repetevely (your LYING to me, the system is not down*), and was promptly told I wasn't being lied to and after a couple of times saying this, was directly put onto a supervisor.
The supervisor told me the exact same thing (call back in 4 hours, nothing they can do). I said again and again, 'your LYING to me, there was no recording when i rang, your lying, I want to cancel my mobile broadband'. He said, hang on one momemnt. Put me through to cancellations where the lady discconected my service quickly and polietly within 3 minutes.
* Looks like they are attempting to stall people from disconnecting by saying a whole range of things (stalling you). I reccomend saying 'Your Lying to me' 'and Record my call' over and over during the call and they will respond very quickly and you will get what you want done. Don't say these things in a abusive way, just in an asertive way.
At the end of the day, they WERE lying to me!
30 Dec 2010 05:45:15 PM: Not necessarily, different depts are in diff locations it's possible that there systems were down but whereever they transferred you to were not, the reason they didn't want to transfer you was to save transfer as it is a statistic they have to meet.