Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9198 Someone from WA thinks vodafone is totally useless at 30 Dec 2010 04:26:05 PM
I have been getting the typical drop outs etc...
I have now been onto vodafone two days now just trying to get to a point to payout my contract
day one was 1 hour on hold then told i have to go via network troubleshooting team before they will negotiate the contract termination,
so I end up talking to the the network team where the guy's says my area has known issues. But i still have to go through all the trouble shooting steps
eg manually set network then master reset my phone (great fun).
so today I phoned them back to let them know how it is went. still no good
I didn't stay on hold I got them to phone back ( 2.5 hours later)
well now my issue is being escalated and someone will contact me in the next 72 hours
A lot of running around to end a contract on amicable terms
I have now been onto vodafone two days now just trying to get to a point to payout my contract
day one was 1 hour on hold then told i have to go via network troubleshooting team before they will negotiate the contract termination,
so I end up talking to the the network team where the guy's says my area has known issues. But i still have to go through all the trouble shooting steps
eg manually set network then master reset my phone (great fun).
so today I phoned them back to let them know how it is went. still no good
I didn't stay on hold I got them to phone back ( 2.5 hours later)
well now my issue is being escalated and someone will contact me in the next 72 hours
A lot of running around to end a contract on amicable terms