Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9204 Someone from VIC thinks vodafone is barely average at 30 Dec 2010 04:36:04 PM
Vodafone coverage on my trip to Echuca in August was far less than Vodafone's coverage maps would indicate. I posted the details below to an internet newsgroup, and one month later, whether a coincidence or otherwise, Vodafone's coverage maps were updated and now they give even less information about the coverage available in a particular area.
In August, I went from Melbourne to Echuca over a weekend. According to Vodafone's coverage maps at the time, there was 2G coverage in Rochester and the Echuca/Moama area, and a mixture of 2G and national roaming coverage in Heathcote. However, I experienced no coverage at all from just after Forbes (outskirts of Melbourne) until arriving in Echuca, and I mean IN Echuca as in the town centre itself.
Furthermore, in Moama, just over the border, coverage was patchy in many places and non existent in others like the Rich River Golf Club (at ground level) and the bridge across the Murray. As I left Echuca to head back to Melbourne, my coverage ran out before the houses did.
Yet according to the coverage check feature on the Vodafone website, there was a big ring of coverage enveloping Echuca and Moama and the surrounding area.
I have a 3G handheld phone but it does not have 900Mhz 3G coverage, so I
was relying on 2G coverage outside of Melbourne. I have international
roaming activated, so according to the Vodafone website, I should have
national roaming too, yet I didn't experience any national roaming coverage. In most places my phone was located in a vehicle when I reported no coverage, but in Heathcote, central Echuca and the Rich River Golf Club, I used it outdoors and outside the vehicle as well.
In the areas where I couldn't get any Vodafone coverage, I found that Telstra (2G&3G) and Optus (2G only) were available in most places. There were some places where only Telstra was available, and other places where only Optus was available.
Five years ago I went from Melbourne to Echuca and had pretty good coverage with Telstra, and that was with a 2G only phone.
Within a month of posting the above on an internet newsgroup, Vodafone updated their coverage maps. Previously they said whether 2G, 2100Mhz 3G or 900Mhz 3G was available in a particular area. Now it just says standard coverage. So now you have even less of an idea of what you'll get in a particular area and with your particular phone. Was this a coincidence? Who knows.
In August, I went from Melbourne to Echuca over a weekend. According to Vodafone's coverage maps at the time, there was 2G coverage in Rochester and the Echuca/Moama area, and a mixture of 2G and national roaming coverage in Heathcote. However, I experienced no coverage at all from just after Forbes (outskirts of Melbourne) until arriving in Echuca, and I mean IN Echuca as in the town centre itself.
Furthermore, in Moama, just over the border, coverage was patchy in many places and non existent in others like the Rich River Golf Club (at ground level) and the bridge across the Murray. As I left Echuca to head back to Melbourne, my coverage ran out before the houses did.
Yet according to the coverage check feature on the Vodafone website, there was a big ring of coverage enveloping Echuca and Moama and the surrounding area.
I have a 3G handheld phone but it does not have 900Mhz 3G coverage, so I
was relying on 2G coverage outside of Melbourne. I have international
roaming activated, so according to the Vodafone website, I should have
national roaming too, yet I didn't experience any national roaming coverage. In most places my phone was located in a vehicle when I reported no coverage, but in Heathcote, central Echuca and the Rich River Golf Club, I used it outdoors and outside the vehicle as well.
In the areas where I couldn't get any Vodafone coverage, I found that Telstra (2G&3G) and Optus (2G only) were available in most places. There were some places where only Telstra was available, and other places where only Optus was available.
Five years ago I went from Melbourne to Echuca and had pretty good coverage with Telstra, and that was with a 2G only phone.
Within a month of posting the above on an internet newsgroup, Vodafone updated their coverage maps. Previously they said whether 2G, 2100Mhz 3G or 900Mhz 3G was available in a particular area. Now it just says standard coverage. So now you have even less of an idea of what you'll get in a particular area and with your particular phone. Was this a coincidence? Who knows.