Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9252 Someone from QLD thinks vodafone is Very disappointing at 30 Dec 2010 06:43:54 PM
Went into the apple shop in Robin just before christmas to sign the wife up to a new contract with Three so she could get an Iphone. The salesmen said he wasn't able to do a three contract as it was an upgrade from an existing 3 customer. These had to be done through Three. However he advised us that he could upgrade her to a Vodafone plan and that it was a much better one as it had much more included for the same price.
He said the reason behind this is that In 6 to 12 months all existing Three customers will have to move over to the Vodafone network so the company is discouraging people signing up with Three by making the contacts with Vodafone a better deal.
I expressed my concerns that I knew Three's reception work well for us at home and I was hesitant to sign with Vodafone as it was unknown. He however show'd me their coverage Map and that our area was fully covered. I said I believe those maps don't paint the full picture and it varies greatly depending on where u are in suburb and what kind of dwelling your in. He assured though that the coverage would be fine. Not wanting to wait 10 weeks to get a phone through Three we reluctantly signed up.
Since we have had it we get nothing but 1 bar of reception on their 3G network, That doesn't seem enough to make the internet work, We often get call drop outs and it will often will roam on Vodafone's 2G network. We are now locked in to a 2 year contract with a phone that doesn't work like it should and we can't get out of it.
He said the reason behind this is that In 6 to 12 months all existing Three customers will have to move over to the Vodafone network so the company is discouraging people signing up with Three by making the contacts with Vodafone a better deal.
I expressed my concerns that I knew Three's reception work well for us at home and I was hesitant to sign with Vodafone as it was unknown. He however show'd me their coverage Map and that our area was fully covered. I said I believe those maps don't paint the full picture and it varies greatly depending on where u are in suburb and what kind of dwelling your in. He assured though that the coverage would be fine. Not wanting to wait 10 weeks to get a phone through Three we reluctantly signed up.
Since we have had it we get nothing but 1 bar of reception on their 3G network, That doesn't seem enough to make the internet work, We often get call drop outs and it will often will roam on Vodafone's 2G network. We are now locked in to a 2 year contract with a phone that doesn't work like it should and we can't get out of it.