Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9283 Someone from TAS thinks vodafone is the pits at 30 Dec 2010 07:37:26 PM
I have to stand in the middle of my west hobart yard and face east for the phone to work. I am lucky if the phone does not drop out. I have installed a high gain antenna and hands free davice to my vehicle so i can actually make and receive business calls with fewer drop outs. The drop out problem is frustrating, I have resorted to invested in a Telstra phone to call customers as it is equally frustrating for them to be cut off at random all the time. I have tried to get out of my contract with Vodafail and they simply say sorry that I am liable for the full term cost of the contract should I cancell. I point out to them that I am not getting the service that I am paying for, and it is already costing me extra money with lost customers and down time through constant droped calls and third world reception.
30 Dec 2010 10:23:15 PM: I'm also in West Hobart and find Vodafone's 'broadband' service is useless. The modem connects to 3G but data speed is often sub-dialup. The signal strength is abysmal (-95dBm, which is very low: about one-tenth of the signal from Optus and Telstra). On the other hand, Vodafone's 2G phone service is mostly OK, apart from inside shopping centres.