Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9314 Someone from NSW thinks vodafone is Very at 30 Dec 2010 08:34:27 PM
I've been a long term Vodafone user.
Apart from the usual call drop outs, lack of data with full 3G / H signal strength, inability at times to make outgoing calls with full signal and drop outs during data usage, the one thing that has really annoyed me over the past year and a half is their inability to solve technical issues and their willingness to pass the buck.
I first logged a fault with Vodafone over 18 months ago, the problem being a fault on the myVodafone website that prevented me to change phone settings such as call diversion. Having been with Vodafone for well over 10 years, this hasn't been a problem in the past.
I have made multiple calls to Vodafone (I have lost count how many, but would be around 5-10); each time I would have to explain my situation again (apparently it was supposed to be recorded on my account each time but it never was), and each time I would be transferred to someone else and I would have to explain the situation again. Some calls would last over an hour and I have explained the situation up to 3 times to different people on a single call.
Each time a promise would be made to have the issue escalated and resolved, but each time it has lead to empty promises. I have even been told they are too busy to look at the issue.
I gave up trying for a few months but decided to give it one last go, I believe my last call was made in Sept/October, I have since received a $70 credit and two additional calls (the first time someone has actually called me back despite promising to do so on previous calls) from Vodafone to say that they are still looking into the issue.
I honestly don't think they will resolve the issue.
Apart from the usual call drop outs, lack of data with full 3G / H signal strength, inability at times to make outgoing calls with full signal and drop outs during data usage, the one thing that has really annoyed me over the past year and a half is their inability to solve technical issues and their willingness to pass the buck.
I first logged a fault with Vodafone over 18 months ago, the problem being a fault on the myVodafone website that prevented me to change phone settings such as call diversion. Having been with Vodafone for well over 10 years, this hasn't been a problem in the past.
I have made multiple calls to Vodafone (I have lost count how many, but would be around 5-10); each time I would have to explain my situation again (apparently it was supposed to be recorded on my account each time but it never was), and each time I would be transferred to someone else and I would have to explain the situation again. Some calls would last over an hour and I have explained the situation up to 3 times to different people on a single call.
Each time a promise would be made to have the issue escalated and resolved, but each time it has lead to empty promises. I have even been told they are too busy to look at the issue.
I gave up trying for a few months but decided to give it one last go, I believe my last call was made in Sept/October, I have since received a $70 credit and two additional calls (the first time someone has actually called me back despite promising to do so on previous calls) from Vodafone to say that they are still looking into the issue.
I honestly don't think they will resolve the issue.