well i got into a 24mth mobile phone contract sometime in july with 2 phones.they gave us nokia n97 phones. both phones are not working properly but mine is really bad. i have taken it back for repairs in november and it broke again when I needed the phone the most (my mother fell and went to hospital in an emergency situation) the phone didn't work for me. that was on a weekend so I took the phone to Castle Hill Vodafone on Monday 20 dec and told the shop assistant all the problems. The person there told me that he had written an email reporting it. i had to take phone home and they would call me within 48 hours. Ha! Ha! I had to call them back after Christmas to find out what was happening. I spoke to India. Assistant tells me it was in my records that I was getting a new phone, made me choose one of 3 phones. Also said they couldn't send it out, I had to go to Castle Hill store to pick it up. Gave me their email address so I could write to them to tell them to prepare the phone.So I did exactly what I was told to do. I got an email back from Castle Hill 5 days later on the 29th of december telling me to go and pick up the phone. i went today only to be told I can't have a phone, they made a mistake!!!! I went out of my way to go to that store, and that is the result I got. Aside from that, because Castle Hill has taken so long to reply, I called India again on the 28th of December. The assistant told me to go to any branch nearest to me to pick up the phone. My mother is in Westmead Hospital and I live in Kurrajong. If you see that on your map, you'll see that Rouse Hill is the closest to me going to the hospital. So I went there on the 28th at 3:45pm. The assistant Farze told me their system was down. I insisted he could still help me and give me my replacement phone. After insisting he called India and we waited 1 hour 1/2. He started shouting at the Indian assistant and told her she didn't know what she was doing. (I could have told him that).
Anyway ended up waiting 1/2 hour to speak to the supervisor, a lady called Pinky who refused to give us her employee ID. and refused to speak to me. She refused to give me the phone. I wasted 1 1/2 hours of my precious time where I could have been with my very ill mother, and did not resolve the case. The next day 29th December I called Vodafone India on 1555 and spoke to 5 people after a span of maybe 40 minutes and didn't resolve the situation. The phone calls were made in the hospital bed of my mother.
The situation is: I am using a very old Nokia phone that doesn't even work properly. My Nokia N97 is in the closet because it doesn't work. I am on an plan and paying for it monthly without a proper phone. India office is suks, no one is efficient enough, no one can make decisions. There is nobody in Australia that I can speak to that has any authority. What can I do? if I break the plan, they will charge me. I refuse to pay for inefficient services.
Please help!