Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9351 Someone from VIC thinks vodafone is merger at 30 Dec 2010 10:12:03 PM
Used to work for 3 mobile until the merger between the 2 and a fair few of us lost our jobs... It seems clear that mergering the 2 networks is causing a lot of the reception issues. trying to make the 2 networks run side by side while also being able to roam with their respective roaming partners (3- tel, voda-opt) its weird but we were told this was likely to cause pain... its just a pity they are not so forth coming with their customer base. Also the high wait times of their conatact centre.. 3 used to have LITTLE to NONE.... now its wrapped up in the high wait times and rudeness of the voda network as a whole...
30 Dec 2010 10:47:50 PM: For an ex staff member your very mis informed. The merger has not combined the networks at all, so claiming reception issues caused by that is incorrect as voda towers aren't related to 3 towers. This will stay that way till 3's contract with Telstra runs out. As for the call centers, the call center in Mumbai formally was 3's and is now VHA's, however the departments are still separate, calling 3's customer care line will go to their section and staff, which haven't changed.
30 Dec 2010 10:53:15 PM: hahaha, ok... I wont talk about the testing we were all involved in in regards to the networks then... all good..