Vodafail.com - Looks like Vodafail to me.

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9359 Someone from QLD thinks vodafone is dont treat staff like nothing at 30 Dec 2010 10:25:25 PM

I have previously worked for a vodafone store and half these issues are ridiculous! More then 50% of the 'issues' mentioned on the site could be solved in one simple phone call or a visit to your store. I resolved several of these a day! All telco customer care centres are based in India believe it or not. They speak fluent english otherwise they wouldnt have been able to get their job in the first place! People theses days dont want to wait, they exaggerate their wait times saying they waited 2 hours when its been 15 minutes come on people, we are such a now now now society that when something doesnt get resolved in the first 5 minutes you chuck in the towel and have a whinge! I did the best I could everyday to provide excellent service with the policies and procedures in place. If your not happy with the service then leave! Go to telstra, you'll get just as annoyed with them and either come running back or do the loop and try optus next, only to find some other issue with them! technology has come a long way and people dont know how to live without it, so what if your call drops mine have and I dont get all pissy about it. I simply call back and get on with my life! Seriously instead of a credit check for customers we should do a IQ test instead, sort the normal people from the retards!

30 Dec 2010 10:32:10 PM: Oops, wrong link :)

http://sphotos.ak.fbcdn.net/hphotos-ak-snc4/hs1368.snc4/164004_481965247690_525112690_6469062_6645789_n.jpg

30 Dec 2010 10:38:15 PM: dude its probably the 50,000 people calling up wanting a whinge about service only to find they have put their sim card in back to front. Its happened, several customers a day in fact! all you customers are creating the long wait times.

30 Dec 2010 10:41:02 PM: I highly doubt the people that are here posting about no coverage, constant call drop outs, sms/mms arriving hours to days later are calling up to find out they have their sim card back to front. More like they are calling up for all of the reasons that seem to be repeated throughout the 9000+ complaints. I am not saying they are all the same, but the majority of posts have all of those issues in them.

30 Dec 2010 10:44:49 PM: I agree with a lot of what you said... there are some points to also raise here..... 3's call centre was in Mumbai India, until recently voda's was in Egypt, Fiji and Tasmania. with the merger Fiji and Egypt closed and they took on board 3's contact centre Optus is in Malaysia and Telstra is mostly here in oz but has one oe 2 in India. (I don't have a problem with that either, I find them lovely. Alot of issues is infact handset manufacture problems, ie: Sony Ericsson in a lot of there models hold the network better than say a LG. Another point is Tool of trade mobiles (mobiles which I know most 3 staff even in their Australian contact centres have and wouldn't surprise me if its now adopted by voda as one) get network priority. Vodafones network is well known to be ageing though so really when it comes to the knitty gritty it wouldn't hurt for them to spend a little bit of their now $4 Billion in revenue they gain from what seems to be a now not so loyal 7 million subscribers.....

30 Dec 2010 10:48:06 PM: VF staff bagging clients is not helping the cause. If the issue was idiot customers your CEO wouldn't be apologizing. Still working in customer service I sympathise that CSRs are copping the flack for managements stuff ups.

31 Dec 2010 12:26:24 AM: Strangly enough, if you did a little research you'd find Vodafone is currently doing a half-a-billion dollar upgrade on their network...

31 Dec 2010 05:35:15 AM: They can go shove there Indian call centers. I switched to virgin after vodafone stuffed my bill up that took them over 4 weeks to fix. But 90% of the time I get an Aussie and if I get an indian I hang up and ring again. Vodafone needs to stop outsourcing becuase just maybe if they employed Aussies then customer wouldn't spend so much time yelling at the staff member they can't understand. Yes, they may speak English but that does not mean you can understand 50% of what their saying. What irritates me the most is that it's hard to find a job in Australia as it is yet companies like vodafail continue to outsource overseas. But I supose if Telstra do it the is ok. WRONG Vodafone!

31 Dec 2010 08:11:23 AM: If voda/3 didnt have overseas call centres you would find the voda contact centre would be open till 8 pm still.... not 24 hours... its not just about money its also about having the ammount of people needed to service a large ammount of calls. If you continue to hang up and call again you are only going to contact someone that can't help you... If you call through to say Voda direct sales not only can they not help you, you are also ruining someones stats, sales conversion then ultimately hurting their hip pocket (commissions) not a very nice way to treat a fellow ausralia.. Also your one call that might only last 30seconds before hanging up is not only wasting your time and getting you frustrated its also costing the company $100 plus per call.

31 Dec 2010 01:31:01 PM: Your a fkn idiot the person who posted the initial post. I'm paying $80 a month and not getting the service that Vodafone states I should be receiving.

Read the The ACCC enforces the Trade Practices Act, a law which, among other things, imposes on sellers a ``statutory condition'' that goods and services must be ``fit for their intended purpose''. When they aren't, it breaks the deal between the seller and the consumer.

I only recently switched from Optus Timeless plan to Vodafone's woeful Infinite plan, no 3G internet on my HTC Desire HD, MMS's arrive 2-3 days late, I live in Brisbane's 4000 postcode, my signal drops out completely, hardly ever see the 3G on my phone. And yes I (like the other 10,000) vodafone customers have called support and waited not minutes, but hours on hold to speak to someone, I eventually got through and my call dropped out twice while talking to them! Haha go fk yourself if you think we are whingers! If we pay for a service, we expect it to be up to standard.

31 Dec 2010 02:06:21 PM: Here here! I used to work for Voda as well and used to get customers complain about the long wait times all the time. I always loved it when with their phone calling the same number I would get through in 5/10 minutes.

31 Dec 2010 09:38:39 PM: NO 3G coverage by VF anywhere...3G fails to operate

31 Dec 2010 09:40:26 PM: anytime this wally wants to see my recorded records of gross failure he is free to look....but give me any of this tripe about how good VF is.....they need to get their game togther....

2 Jan 2011 08:36:59 PM: Initial post is interesting - "used to work for VF". If they are such a great company, why did you leave them? Can't have been that great a company then. You can't honestly think that all of these complaints, this website, news articles etc are just because a few people can't work their phone or wait for more than 15 minutes? If you do, you are a bigger idiot than I thought. Maybe if VF did an IQ test on their staff,there wouldn't be as many problems!!! Typical VF staff member (former) demonstrating their astounding lack of empathy. Newsflash, that is part of your job - customer support and assistance - idiot!!!