Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
938 Someone from QLD thinks vodafone is a joke at 19 Dec 2010 06:55:00 AM
Many black spots on my mobile, even within view of Brisbane city, txt messages often take hours to come through or arrive (some times never) but worse is that when I send txt they often are sent multiple times every couple of minutes and I pay for them. Of course Vodafail tells me it's all in my head and unless I can prove I'm not actually sending these txt I won't be credited.
Last month I purchased a new lap top and now I have a $1200 paper weight thanks to Vodafail's pre-paid wireless modem. I wander around my home trying to get service and sit down where ever I find enough reception to get online. If I'm lucky it won't drop out for an hour or two, but generally even without moving it cuts in and out. I am afraid to do internet banking etc as I do not trust I will keep reception until I complete a transaction. Often at start up I get all sorts of messages like I have to activate my sim before I can use it or it can't find a network or it won't even allow me to click the connect button. Again, Vodafone tells me there is absolutely no service problems in my street and I can confirm that by checking their service coverage map. Apparently it is the fault of my new laptop and I should take it back to where I purchased it from. Surely contract law would be on our side as we are not getting what we are paying for, but really, who has the time or money to fight them? This is what they count on; that we will all just give up......I also contacted my bank to see if I could stop my direct debit and they told me I can't, only Vodafail can request to cancel it. So I can't even stop Vodafail from taking my money!
Last month I purchased a new lap top and now I have a $1200 paper weight thanks to Vodafail's pre-paid wireless modem. I wander around my home trying to get service and sit down where ever I find enough reception to get online. If I'm lucky it won't drop out for an hour or two, but generally even without moving it cuts in and out. I am afraid to do internet banking etc as I do not trust I will keep reception until I complete a transaction. Often at start up I get all sorts of messages like I have to activate my sim before I can use it or it can't find a network or it won't even allow me to click the connect button. Again, Vodafone tells me there is absolutely no service problems in my street and I can confirm that by checking their service coverage map. Apparently it is the fault of my new laptop and I should take it back to where I purchased it from. Surely contract law would be on our side as we are not getting what we are paying for, but really, who has the time or money to fight them? This is what they count on; that we will all just give up......I also contacted my bank to see if I could stop my direct debit and they told me I can't, only Vodafail can request to cancel it. So I can't even stop Vodafail from taking my money!