Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9386 Someone from QLD thinks vodafone is very failed internet!!! at 31 Dec 2010 05:29:29 AM
I use pre paid mobile broadband. I was with 3 and always had great coverage. But my usb device got old would drop out as it come lose and break conection.
Being with Vodafone with my mobile phone i went with them for my internet, WHAT A MISTAKE!!!!
Before i brought it i asked how good was the coverage, i told the guy where i lived. He told me he wasnt far from me and he most of the time had full coverage and somtetimes it would only drop one bar but that was rare and didnt even affect as it was only one bar down. So on this being said i brought it.
When i went home and tryed to conect i couldnt get NOT ONE bar of reception. After two days of trying on the third day i was finally able to conect ONLY WITH ONE BAR.
After i full week of most times getting no coverage and sometimes only concecting with one bar (even then would most times just cut out) i had had enough. I went back to the same shop and told them how unhappy i was with my POOR concetion. I was told "The tower for this area is down, but they are already fixing it so it wont take much longer"
A month later and nothing has changed WHAT I LIE!!! Then it starts coming in the paper about this problem. I could of been told the truth before i brought it, but i guess selling them off the shelves and pretenting to deal with the problem later is more important to Vodafone, then telling the truth and letting people go to other companies.
I was always happy with Vodafone with my mobile phone. BUT THIS IS BECOME THEN A JOKE!!! thanks for nothing Vodafone!!!!
Being with Vodafone with my mobile phone i went with them for my internet, WHAT A MISTAKE!!!!
Before i brought it i asked how good was the coverage, i told the guy where i lived. He told me he wasnt far from me and he most of the time had full coverage and somtetimes it would only drop one bar but that was rare and didnt even affect as it was only one bar down. So on this being said i brought it.
When i went home and tryed to conect i couldnt get NOT ONE bar of reception. After two days of trying on the third day i was finally able to conect ONLY WITH ONE BAR.
After i full week of most times getting no coverage and sometimes only concecting with one bar (even then would most times just cut out) i had had enough. I went back to the same shop and told them how unhappy i was with my POOR concetion. I was told "The tower for this area is down, but they are already fixing it so it wont take much longer"
A month later and nothing has changed WHAT I LIE!!! Then it starts coming in the paper about this problem. I could of been told the truth before i brought it, but i guess selling them off the shelves and pretenting to deal with the problem later is more important to Vodafone, then telling the truth and letting people go to other companies.
I was always happy with Vodafone with my mobile phone. BUT THIS IS BECOME THEN A JOKE!!! thanks for nothing Vodafone!!!!