Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9413 Someone from NSW thinks vodafone is Extremely at 31 Dec 2010 07:35:50 AM
I upgraded my phone and plan, they sent me a blackberry to replace my i-phone (not my first choice) when i recieved it and did the up dates, the phone blacked out and i could not turn it back on, they sent me a replacement, and the same thing happened but in this instance they requested that I take it to a store, I live in Tamworth and the closest "Store" is 3-4 hours away, I was then advised that the good guys sell there phones, when I got to the good guys they only sell pre-paid and dont deal with the normal phones, I was then advised by vodafone that they would send me another new phone, which would arrive in 5-10 days when after 10days i hadnt received the new phone i rang and was advised that was being sent an I-phone and that it would not arrive til the middle or Late January... so i am now playing the waiting game, oh and i am still being charged for the new handset, that i cant even use.