Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9414 Someone from VIC thinks vodafone is VERY VERY FAIL at 31 Dec 2010 07:38:32 AM
Where do I begin? I have not 1 but 2 phones with Vodafone. I have been a Vodafone customer for atleast 7 years and never have I been so outraged and dismissed by Vodafone themselves. I am a pre-paid customer and I don't know if other pre-paid customers are going through what I am going through. However, I have been insulted, dismissed and treated terribly because I am a pre-paid customer. Are customer's on post-paid being treated better because they can use the whole "i will cancel my contract" to get at Vodafone? I don't know. All I can say is the customer service has been appauling, which is disgusting considering they haven't given me any good service, reception or anything. Pre-paid or not, I am still a Vodafone customer and I expect to be compensated for loss of time, personal business and personal stress that has been caused due to call drop outs, messages that don't get delivered etc.