Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9424 Someone from VIC thinks vodafone is Megafail at 31 Dec 2010 08:05:16 AM
Me and my mum signed up for a 24 month Vodafone contract just over two years ago on the $49 so that we could each get the Nokia E71's. Throughout our entire time with them out bills were never accurate, we were charged for numbers we had never dialed and internet that my mum didn't use. We never has any reception in our area, even though we were assured by the staff at the fountain gate store that we would. Towards the end of our contract, we were wondering exactly what day our plan expired as we were already fed up with Vodafone's service and wanted to change providers. The contract end date was not specified on our contract so we contacted customer support and spent six hours on hold just to ask when our contract with them expires. We were told by the support staff that it was meant to be the 16th of November, but later when we received a bill for approximately $400 for a 10 day period we were told that it actually expired on the 6th. We took this matter up with authorities and got our account terminated, yet still receive monthly bills of astronomical amounts.