Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9436 Someone from NSW thinks vodafone is Gone at 31 Dec 2010 08:27:22 AM
I have just left Vodafone and returned to Telstra. With Vodafone, I had dropped calls and failed calls most days. There is an area very close to where I live, along the Cooks River Earlwood, where I have NEVER been able to make a call. I always get "Call Failed", and that strange rising pitch signal. I was near the end of my contract, so I was able to unblock my blackberry and give it to one of my children, while I got a new HTC Desire from Telstra. I have had not one failed call so far, and only one dropped call in two weeks. And that is just the phone. Vodafone 3G coverage was extremely patchy, often dropping to GPRS and even EDGE, and the internet on my blackberry was so slow as to be useless. It simply was not worth using the internet for anything. Opening attachments to emails took forever. Now, I can look things up or download files quickly. I just opened a 1.1MB attachment in a few seconds. I have usable internet on my phone for the first time. As for cost, when Vodafone phoned me to sell me a renewal, they could not tell me how much of my cap I was actually using and whether I should go for a cheaper cap. I strongly suspect that I should have been on a cheaper plan, but they could not/would not tell me that information. With Telstra, I have halved my plan costs. Telstra may be more expensive, but they were quite willing to advise me to go for a cheaper plan and upgrade if necessary, instead of selling me the most they could get away with. As for their "support", forget it. The day that I went to Telstra, and the straw that broke any shred of loyalty to Vodafone, was the day AFTER Vodafone had those huge outages in Sydney a couple of weeks ago. I found I could not make phone calls or send texts. I phoned support and was kept on the line for an hour and a half, with the support guy in India repeatedly assuring me there was no outage in my area. He made me reboot three times, he made me swap SIM cards with another phone, and had just suggested we go back to factory settings (which would have involved a huge amount of time setting up my phone with BES all over again) when my employee told me her Vodafone phone was not working, and nor was her friends in another part of the city. So there was an outage, despite the repeated denials! I was at the Telstra shop within half an hour after that.