Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9440 Someone from SA thinks vodafone is Shocking at 31 Dec 2010 08:43:15 AM
Just like everyone else, no svc on my ph and no svc from customer svc. I was on hold today for 35 mins as I needed to log my 'fault examples', I was them told I had the wrong department. I was transferred and 40 mins later I received someone else who said they can only test 3 sites not everywhere and I would need 3 examples from 3 specific sites so that they could start a log and investigate. I have now been on this call for 20 mins and STILL they are saying that they cant help me as I need 3 examples on the same location before they can log a fault!!!! I have 6 examples from just yesterday and this isnt good enough as I wasnt at the same address for all the faults! Hello doesnt that prove that they have a problem????!!!! How can I get out of this contract and away from these imbiciles?!!