Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9483 Someone from VIC thinks vodafone is 3 Customer Same Same but Different at 31 Dec 2010 09:48:33 AM
Previously was a prepaid customer on 3 really just for their Skype deal. They asked if I wanted to be upgraded to post-paid which I agreed as long as I could keep my same number as it was on my business cards and all my contacts overseas have it. When it came to receiving my new sim card they told me I was pretty much on my own they couldn't change the number over of course after spending hours waiting on the phone. As I had signed a contract they were charging me $59 a month plus I was having to update my prepaid number so my clients could still get in contact. Luckily Optus was nice enough to give me the advice to port my number to them then go back to 3/vodafone and port the number onto my contract. Optus ported my number over immediately 3 mucked me around for over a week! I feel like I duped. I must admit being a 3/vodafone customer you never know how bad the service you are being provided until you compare your phone that is on Telstra and Optus. Running things like Skype over 3g on your iphone you may as well not bother, however; on the other networks works just like WIFI. Enjoy my custom 3/vodafone cause you won't be getting me or my business back once I get out of this contract - buyers beware