Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9495 Someone from VIC thinks vodafone is Fail at 31 Dec 2010 10:28:26 AM
Logged a formal written complaint to vodafail to be released from my contract as calls continuously dropped and network keep getting lost. Also logged it to TIO.
Live in Sunbury 3429 and the data download is slow,calls drops and every time I drive from Sunbury to Melbourne CBD on Calder freeway, the network keep getting lost at least 3 to 4 times. We have been comparing between telstra 3G network as my partner on telstra. No problem with telstra, so obviously voda network is an issue as we are all aware. The voda technician kept advising us that every time that network lost happen to call them. Agh, how? where there is no connection.. Doh! they want us to keep the record, agh, mm whilst I'm driving ?
They going to "investigate" this but really .... This is 2011 well almost, one more day.... But surely we can do better than this compare to such a small country like singapore for instance? Vodafail... Priceless !
Live in Sunbury 3429 and the data download is slow,calls drops and every time I drive from Sunbury to Melbourne CBD on Calder freeway, the network keep getting lost at least 3 to 4 times. We have been comparing between telstra 3G network as my partner on telstra. No problem with telstra, so obviously voda network is an issue as we are all aware. The voda technician kept advising us that every time that network lost happen to call them. Agh, how? where there is no connection.. Doh! they want us to keep the record, agh, mm whilst I'm driving ?
They going to "investigate" this but really .... This is 2011 well almost, one more day.... But surely we can do better than this compare to such a small country like singapore for instance? Vodafail... Priceless !
31 Dec 2010 10:34:45 AM: Further to this , have followed all the things and all the check list and all the silly games that they asked us to do. It was all on the webpage that they put on their website,but still issues keep occurring and they adamant that further investigation needed. Mmm yeah right. How difficult is to provide a service that we pay ?