Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9501 Someone from NSW thinks vodafone is the Worst ever at 31 Dec 2010 10:40:34 AM
I had six months of no reception at Balamin NSW 2041. I tried over many months to resolve this problem with no success. I spent hours on the phone and sent countless emails with no resolution. Finally, I contacted the Telecommunications ombudsmen. Five days later I was contacted by vodaphone saying that I was released from my contract but there was to be no compensation for the six months of charges paid by me for no service provided by them. A few days later I received a leter threatening to charge me over $1ooo dollars if I did not return the phone. They included a plastic express post satchel but no address etc. I then had to spend more of time finding out where to send it. Why am I not surprised.