Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9527 Someone from QLD thinks vodafone is Hell at 31 Dec 2010 11:58:07 AM
this should sum up my problems, its the complaint i sent to vodafone.
Dear Sir / Madam
In mid March I signed a contract for a new Vodafone account. I had not done business with you before. We are unhappy with the service provided. All of the problems are as follows, calls not connecting, extremely poor data performance, no reception in my home where as all other network's phones work. Calls also drop out, SMS messages fail to send occasionaly, SMS messages being recieved days later on some occasions there are other issues as well such as poor coverage in regional areas where as other networks continue to provide the service. When I purchased the phone we asked and were assured we would have coverage in regional areas that we visited.
My first BlackBerry's screen malfunctioned, after receiving a 'loanfone' which continued to offer poor network performance Vodafone quickly replaced the BlackBerry so it was apparent it was not a hardware issue because the service was consistently disappointing and remains so.
I have used Vodafone's network on multiple devices including the original BlackBerry the 'loanfone' and the replacement BlackBerry in multiple locations and it has failed to provide the services promised I would like to move on without a contract break fee. We will return the BlackBerry device on request to our store of purchase, Vodafone Robina. Please reply by email or mobile phone,
Regards,
Andrew Ranson
Dear Sir / Madam
In mid March I signed a contract for a new Vodafone account. I had not done business with you before. We are unhappy with the service provided. All of the problems are as follows, calls not connecting, extremely poor data performance, no reception in my home where as all other network's phones work. Calls also drop out, SMS messages fail to send occasionaly, SMS messages being recieved days later on some occasions there are other issues as well such as poor coverage in regional areas where as other networks continue to provide the service. When I purchased the phone we asked and were assured we would have coverage in regional areas that we visited.
My first BlackBerry's screen malfunctioned, after receiving a 'loanfone' which continued to offer poor network performance Vodafone quickly replaced the BlackBerry so it was apparent it was not a hardware issue because the service was consistently disappointing and remains so.
I have used Vodafone's network on multiple devices including the original BlackBerry the 'loanfone' and the replacement BlackBerry in multiple locations and it has failed to provide the services promised I would like to move on without a contract break fee. We will return the BlackBerry device on request to our store of purchase, Vodafone Robina. Please reply by email or mobile phone,
Regards,
Andrew Ranson
31 Dec 2010 12:14:58 PM: Did anyone reply to you?
7 Sep 2011 01:09:31 AM: yes Vodaphone fixed and cancelled plan