Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9555 Someone from NSW thinks vodafone is Extremely at 31 Dec 2010 12:52:34 PM
I changed my mobiles (5 mobiles used for my transport business) to Vodafone about August 2010. I was advised by a Vodafone broker that I would save money & that they had the exact same coverage & usage as Telstra. So what do I have now in comparison to Telstra: very poor coverage, constantly drops out when using mobile, voicemail not coming through unitl next day at times, no personal service just constantly brushed off to somebody else. I run my transport business from my truck most of the time, hence the need for good mobile service & I am constantly appolagising to my clients for not getting back to them straight away when I don't recieve their calls or notification of their calls up to a day later. I never had this problem with Telstra, yes I paid alot more with Telstra & am happily going back to Telstra just as soon as I can get out of Vodafones contracts. I wish Vodafone would just wear the fact that they misrepresent their product & make good with customers demands. Vodafone stop telling me you are fixing the problem and working on/expanding your network as you told me it was already their/working.
31 Dec 2010 12:56:01 PM: I too do not get messages sometimes until the next day..
31 Dec 2010 01:43:20 PM: I too do not get messages sometimes until the next day..
31 Dec 2010 07:21:47 PM: I too do not get messages sometimes until the next day..