I have been a Vodafone customer for a while now for the simple fact that I liked there cap plans, but as a single mother with 5 young children, I like to travel away, but it's quite stressful not always having reception incase something happens, my battery life decreases rapidly trying to get reception, not only out of town but in town too, calls drop out, msgs aren't sent, then they get sent twice or three times and each time are at cost to me. Each time I ring for customer service I'm given the run around and transferred to many different operators, who then have to transfer me back and forth again, And that's after I have been on hold for a good 20 mins or more, my calls are sometimes disconnected from them for no apparent reason, they ask you to leave your number for them to ring back in a set amount of time and they don't always contact me, it recently took me 4 days to have my plan changed and now I have been told I have to pay for the my normal plan as it had already started and then my new plan I'm now on. Which I had made the phone call before my old plan was set to run out.. alot of the times I text to get an updated balance to keep an eye on my credit, I'm sent back a msg stating the service is currently unavailable and sometimes I have exceeded my limit due to not knowing the available amount left. My sessions for Internet is timmed out and unable to load due to loss of reception. Msgs that have been sent to me can take up 12 hrs to reach me, some phone calls aren't coming through which are very important.