Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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962 Someone from NSW thinks vodafone is Appalling at 19 Dec 2010 08:25:17 AM
I am on the Central Coast of NSW. Over half the time I call out I do not get a connection, just a soft, sad 'beep', and the green call icon turns red, with the message 'call failed'. This despite a 3 bar signal and 3G icon showing. Calls to support, via the totally disfunctional Lara abortion, if they are ever answered, get you a Mumbai caricature Indian reading lies from a script, with no ability to look at your computer record, your account, or anything. We got a data transfer charge of $157 against my wife's account on a day when she was helping her aunt move house, and her phone told her 'no signal' for 23 hours. (This is, by the way, less than 500 metres from the biggest shopping mall on the Central Coast). It took me over six hours of waiting, and inane non-conversations with the useless Mumbai contingent, before I was put on to an actual Australia based person, who was, surprise, surprise, was actually rational and able to think, who reversed the charged, and did a re-calc of our account, from Day 1, whereupon he found we had been overcharged well over $300 in three months.
I am convinced that Vodafone Australia has been deliberately set up to fraudulently rip money out of people in the full knowledge that they can't actually provide an acceptable level of service, and in the expectation that the total opacity, and plain incompetence of their so-called support will deter people sufficiently that they give up complaining.
I am convinced that Vodafone Australia has been deliberately set up to fraudulently rip money out of people in the full knowledge that they can't actually provide an acceptable level of service, and in the expectation that the total opacity, and plain incompetence of their so-called support will deter people sufficiently that they give up complaining.