Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9620 Someone from NSW thinks vodafone is extremely at 31 Dec 2010 04:44:08 PM
I am sick and tired of having no network and no internet.
my service is dropped regularly and in particular I have not had an internet service on my phone for days now.
did not matter whether in sydney or up on the central coast where I live.
I am sick of ringing them only to be talking to someone in a foreign country who is unable to help properly as they have a very limited understanding of what they are doing.
I want something done about the call centers in foreign countries that all the big businesses are using now.(they are all cheating us now)
I want it to be illegal to give our jobs to foreign countries.
Its not right to do that to Australians needing jobs and its not right to force australians to deal with people who cant be understood.
this is not right and I believe it is providing us with VERY POOR service.
I believe these companies to be making the complaint process as difficult as possible so people just give up.
I suggest people also look at ways of making the government outlaw these call centers.
I have had so many calls end in total frustration after talking with people who are in India or the Philippines that are unable to handle 99% of our problems.
If the answer is not on the screen in front of them they give you an answer to a question you never asked.
my service is dropped regularly and in particular I have not had an internet service on my phone for days now.
did not matter whether in sydney or up on the central coast where I live.
I am sick of ringing them only to be talking to someone in a foreign country who is unable to help properly as they have a very limited understanding of what they are doing.
I want something done about the call centers in foreign countries that all the big businesses are using now.(they are all cheating us now)
I want it to be illegal to give our jobs to foreign countries.
Its not right to do that to Australians needing jobs and its not right to force australians to deal with people who cant be understood.
this is not right and I believe it is providing us with VERY POOR service.
I believe these companies to be making the complaint process as difficult as possible so people just give up.
I suggest people also look at ways of making the government outlaw these call centers.
I have had so many calls end in total frustration after talking with people who are in India or the Philippines that are unable to handle 99% of our problems.
If the answer is not on the screen in front of them they give you an answer to a question you never asked.
31 Dec 2010 04:56:21 PM: Unfortunately its not an australian business so they can conduct their customer service where ever they please, and mumbai is cheap labour so why not. I completely agree, i think all businesses operating in australia should have local customer support. so far no one i have spoken to knows about consumer affairs or the trade laws in australia and i am being ill treated and misinformed because of it.