Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9623 Someone from QLD thinks vodafone is very at 31 Dec 2010 04:59:34 PM
I was formewr employee of vodafone who decided prepaid mobile broadband was a good option for me, convinced by vodafone emtremely competitive pricing i bought with them. As i get home im excited to browse the internet as this is new for me. As employee coverage maps were easily accessable in which my area was completly covered in the 3G network which was great as coverage is not a problem. Installation was simple and easy and start-up ha instructions provided. The problem however as cheap as vodafone was was it never worked, browsing times were etremely slow and at one point timed the download time between web pages the longest ranging 7 and half mins, other times is was so slow it often came up wit browsing errors. So i rang through to data support in which spent tree hours troble shooting everything from my computer settings, to admin rights, to sim swaps at which nothing worked. Working at vodafone i knew the problem was coverage however i was dealt as this was the most unlikely scenerio. I was later told that they would work on solving the problem and to let me know that i would recieve a call within 24 hours. No call came. So i rang again only to trouble shoot the process the exact same way the previous day. Lucly for me the manager at the store ended up writing it off, however can completly understand customer anger and dissapointment to faitfully buy a product with a large amount of promises only to find a second rate service and poor customer service. Unfortunatly people are sucked into buying the lowest price product on the market, but aske yourself is trouble od troubleshooting hours on end and returning a device worth the couple of dollars saved. I ended up buying with telstra and while customer care is only slightly better the coverage is amazing. More expesive but works and works fast.
Another issue i had was when i bought a recharge online for my prepaid account only to be billed twice. I rang up customer care to query why this had happened only to by hung up on, So i rang agin at which i was told it was a mistake and theat the money would return to my account with a week. It did surprinsly, however this is caution to check ur accounts as an employee i have witnessed many mistakes, weather dilberate on vodafone behalf or coincidental be safe and check.
Another issue i had was when i bought a recharge online for my prepaid account only to be billed twice. I rang up customer care to query why this had happened only to by hung up on, So i rang agin at which i was told it was a mistake and theat the money would return to my account with a week. It did surprinsly, however this is caution to check ur accounts as an employee i have witnessed many mistakes, weather dilberate on vodafone behalf or coincidental be safe and check.