Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9626 Someone from NSW thinks vodafone is VERY VODAFAIL at 31 Dec 2010 05:19:18 PM
I ordered a prepaid starter pack for $49 off their website on the 18th November 2010. It is now the 31st December and i still do not have it! First they only sent me the sim card (wrong one by the way!) after 3 hours on the phone and being transferred no less than 5 times, I was told that the USM stick was on its way and that they don't send them together! - strange, as on the 10th June i ordered the same thing for a friend, which arrived in 2 days complete.. After another week i called vodafone... another 2 hours being transferred again about 4 or 5 times, i demanded that i speak to a supervisor who said that the order is complete due to them sending out the sim card. He said that he would "follow up" and get back to me in 48 hours - nothing as predicted. Another week and calling again... This time i was sent a pocket wifi (Still incorrect card from first delivery - with no resupply of correct one). I don't have wifi on my computer.... Another call, 2 hours later, same thing... its in the post allow 72 hours for delivery... nothing... Yet another call (very angry), Supervisor said give him 48 hours to look into it... I said no. Do it now, i will hold (as i have been already on the phone an hour anyway). 20 minutes and supervisor returns saying he will personally handle it and assures me that it has been sent this time (the original $49 prepaid starter pack) - please allow 3 days for delivery... I am sure i will be calling again!!!