I'm not actually in a mess as I cancelled my contract and went with Telstra instead. My situation was simple, I was out of contract and wanted an iPhone4. Vodafone couldn't give me one as they were out of stock (fair enough these things happen), but what pissed me off in the extreme was that no-one there could help me at all. No-one in the store could put me on a wait list either officially (we don't have a list) or unofficially ("Mate here's my number just give me a call when they come in" - "Sorry its more than my jobs worth to do that"). They directed me to the customer help line (an oxymoron with Vodafone), but someone gave me a tip to just say "complaint" to every question which reduces your normal 60 minute wait to 20 minutes. However when getting through to a human he helpfully said I'd called the wrong number and gave me the iPhone4 line to call. I blew up and said I was going to cancel my plan and go with anyone else other than Vodafone (I'd been with Vodafone for 8 years). He said he'd dial the number for me and patch me through when I reached the front of the queue "sometime in the next 2 hours" he said. I never heard from him again and went with Telstra via the Apple Store. Your really don't deserve to be in business when you have established customers wanting to renew their contracts and the folk in the stores and on the helplines are not even empowered to take their money- pathetic