Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9632 Someone from QLD thinks vodafone is at 31 Dec 2010 05:32:14 PM
Ive have been with vodafone since august 08 and i was told by the consultant at the airlie beach store in the Whitsundays that the day I was joining was the same day that vodafone was inprooving there network coverage, and im still waiting for that improvment! I am onto my 3rd phone as the 1st one i recieved died within 24hours of signing my contract with vodafone,Then next phone I recieved was the "new" nokia N97 which the touch pad stopped working before I even paid my first phone bill!! Now I am using a nokia X6 which has the same, if not worse network coverage as my 1st 2 phones! Just recently for some god known reason vodafone has decided to stop sending me out paper bills in the mail, which is my only meens of paying my bill in the first place! so just this afternoon i get a telemated call (which i could only answer standing on my outdoor furniture at my front door otherwise it would get disconnected) saying you have not paid your bill for Novermber or December please pay buy "This" date or your phone will be disconnected! Well after that phone call i panicked as i am a new mum and I need my phone in case of emergency, so i rang customer support and after waiting a good 35minutes I had some guy in india or wherever answer and he tells me that I would have to wait till the billing department was open at 9am Monday morning! Today is friday 31st of december so I have to wait until the 3rd of january to try and sort it out! I now have 8months left on my contract with this dispicable company and if it wasnt for that I would have changed a LOOOOONNNNGGGGGG time ago!
31 Dec 2010 06:42:03 PM: I sympathise with you. My internet connection is post paid so I can cancel as soon as I have an internet connection that works - and yes, unfortunately I'm going back to Bigpond and Telstra - they charge like a wounded bull but it beats all this frustration. I have an X6 mobile too that I'm still locked into for another 18 months - I can't use it properly as the manual is 108 pages long - lol