26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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965 Someone from QLD thinks vodafone is better than telstra at 19 Dec 2010 08:43:54 AM
Telstra would have to come somewhere near the top of the hit parade, when it comes to the absence of Customer Service. There just isn't any, the call centre staff just have no answers for any queries, quite often they are very difficult to understand. The whole Customer Help system at Telstra, is designed to not offer help, but just hope you will go away after talking to recorded messages for anything up to half and hour. From what I am told, Optus is only a whisker behind Telstra for their petty hopeless customer service. When is Kevin 07 going to tighten up the way these Telcos operate. They are way beyond what the people expect.