Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9654 Someone from WA thinks vodafone is No reception on 2 phones at 31 Dec 2010 07:03:48 PM
My wife and I are with Vodafone for the last year, and we have another year to go. Today things got really terrible, when we are at the same shopping centre, and we both could not call each other! Not only that, both our internet connections are out. A bit much for coincidence for 2 phones. Went home and checked VF website...no outages in WA. Where the hell were we then? My wife went into a VF shop in Carousel with her iPhone, and they offered to switch her phone to 2G. I am glad she did not go along with that, as we paid for 3G, not 2G. I can understand 2G being used outside the metro area, but 8km from the CBD; you've got to be kidding! And let's not forget the phone lines are dead. Will be calling VF first thing tomorrow morning. Don't care if I get India or moon. I'm sick of being with VF, and can't wait to dump them.
31 Dec 2010 07:54:58 PM: Shopping centres can be strange places, when my wife and I were in a particular shoping centre in Melbourne and one of us was in one of the three supermarkets we could never cantact each other. Could never work out why but everytime one of us was in this supermarket they could not be called. We were not with Voda but another network in the end I assumed the equipment in the supermarket was causing intereference to the network. Not saying this happened in your case but it looks strangely familar.
31 Dec 2010 08:11:38 PM: giant metal and concrete cages are not good for phone coverage. some shopping centres and buildings have cell towers concealed inside to improve coverage but rarely for more than 1 or 2 of the carriers at any given location.
1 Jan 2011 11:13:17 AM: It is funny but we were in the same boat Thursday night (30.12.2010). Bloody Carousel is the biggest mall in town and it is impossible to find anybody. We were searching for about two hours before finally VF came back for about 2 minutes. My wife was scared that she may not be able to find me, about 9 pm without any money. Both myself and my wife joined VF a couple of months ago and I am amazed that by paying 120$ a month on my account for these two phones, we cannot even call each other. This is probably the 10th time "No Service" has happened to us. Let me know where you end up with VF; I may look into getting out of their network. I had problems when I joined VF (Nobody could call me; and it took them 4 weeks to resolve it - I was on the phone to India everyday for about 45 minutes) - I was even couple of times accused of lying by their customer service when they fixed the line so VF numbers could call me; but nobody else.
1 Jan 2011 07:25:40 PM: funny how so many people that are complaining are iPhone users - is it at all possible that the phone is the problem and not the network?
1 Jan 2011 08:22:20 PM: iphone users does seem to be the trend. i guess they moved on from apple "antennagate" to "vodafail"
1 Jan 2011 08:44:22 PM: Hehe lol