Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9660 Someone from NSW thinks vodafone is Customer Service at 31 Dec 2010 07:23:21 PM
Waiting at a store for 45min waiting to upgarde / renew one of my phones and then being told that they are out of phones and being sent to another store. When I arrived at the next store and after another 50min wait to find out they have a 10 phones I wanted in store but wait... Oh sorry you are a loyal customer with more that one phone. We cannot upgrade / renew your contract in store that has to be done on the phone with vodafone.
After hours on the phone and many different people the outcome is that I need to find another carrier. All they wanted is to flogg me a phone that I did not want. Oh if you want to complain just send a email via the website. Fanstastic service NOT.
After hours on the phone and many different people the outcome is that I need to find another carrier. All they wanted is to flogg me a phone that I did not want. Oh if you want to complain just send a email via the website. Fanstastic service NOT.