Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9664 Someone from VIC thinks vodafone is Poor at 31 Dec 2010 07:32:39 PM
I have been with vodafone for a couple of years now (24 month contract).
Regularly I have no service in the CBD and inner city suburbs; calls will go straight to my voicemail and often I will not receive the voicemail for a number of hours or days.
Furthermore, whenever I try to contact Vodafone customer service, I am often left on the phone for at leat 30 mins and sometimes my call drops out at the customer service end.
To make matters worse, the internet on my iPhone is extraordinary slow.
Regularly I have no service in the CBD and inner city suburbs; calls will go straight to my voicemail and often I will not receive the voicemail for a number of hours or days.
Furthermore, whenever I try to contact Vodafone customer service, I am often left on the phone for at leat 30 mins and sometimes my call drops out at the customer service end.
To make matters worse, the internet on my iPhone is extraordinary slow.
31 Dec 2010 08:55:59 PM: I have the same issues. My whole family is with voda and sometimes it takes us hours to contact each other. It's pretty bad cz in an emergency u can't make calls or receive calls. Voda is failing my attempts 9/10 times.