Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9666 Someone from QLD thinks vodafone is Very bad!!!! at 31 Dec 2010 08:11:59 PM
Ok so I was a vodafone customer for nearly 10 years, in march I decided to upgrade to an iPhone, my calls suddenly started dropping out, I couldn't call anyone and no one could call me. I was due to have my first baby and was 2 weeks overdue, I couldn't call anyone!! I went through so much crap in 8 months where no one knew how to fix the problem, no one knew what was going on and no one was willing to help. Every time i rang about my issue it sounded like they were reading from a script and no one could give me a straight answer. I got 3 bills
Waived and they said it was an apple issue.. I had my phone replaced
3 times and there was no way it was my phone. I couldn't use my data and u couldn't make calls. I finally got in touch with the telecommunications ombudsman and 2 weeks later I was let out of my contract free of charge and have now signed up with optus.. They are fantastic, not once have I had an issue and they're service is great! My mum is also now changing over due to the problems she's also having with vodafone! If anyone knows of a way to get reimbursed for the period I aS on my contract I'd love to know! I had the issue as soon as I upgraded!!!
Waived and they said it was an apple issue.. I had my phone replaced
3 times and there was no way it was my phone. I couldn't use my data and u couldn't make calls. I finally got in touch with the telecommunications ombudsman and 2 weeks later I was let out of my contract free of charge and have now signed up with optus.. They are fantastic, not once have I had an issue and they're service is great! My mum is also now changing over due to the problems she's also having with vodafone! If anyone knows of a way to get reimbursed for the period I aS on my contract I'd love to know! I had the issue as soon as I upgraded!!!