Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9671 Someone from NSW thinks vodafone is SO SO UNSUCESSFUL at 31 Dec 2010 09:14:24 PM
1.My online ordered phone has no IME Number to unlock. it takes more than 2 month to have my IME number upadated to website so that i can unlock.Then the unlocking code was WRONG. Then vodafone denies to unblock and unlock my phone at first. After so many times ringing and wating i finally got my phone posted to unlock. and my phone is not yet back to me till now.
2.My online order was deducted 5 dollars off a month and first 3 month free that vodafone still charge me the full price without noticing me. I found out myself then solved with many phone call and long waiting.
3.Every time I ring vodaphone customer care it takes minimum 45min to 2 hours waiting. and the stuff was really not helpful after long time waiting.
4.The stuff promised me to take to dealer shop then solved back but then I still have to go to the dealer shop explain all situation again, and then the shop assistant ring up customer care there was no notes put on.which means what they promised the day before just disapear and i have to go over everything again.
overall, i am very dissapointed,if i have time, energy and money,and willingness, i wish to sue that for all my time and money.very very unhappy. we wish vodafone to be good. and i hope that would be changed in the future.
2.My online order was deducted 5 dollars off a month and first 3 month free that vodafone still charge me the full price without noticing me. I found out myself then solved with many phone call and long waiting.
3.Every time I ring vodaphone customer care it takes minimum 45min to 2 hours waiting. and the stuff was really not helpful after long time waiting.
4.The stuff promised me to take to dealer shop then solved back but then I still have to go to the dealer shop explain all situation again, and then the shop assistant ring up customer care there was no notes put on.which means what they promised the day before just disapear and i have to go over everything again.
overall, i am very dissapointed,if i have time, energy and money,and willingness, i wish to sue that for all my time and money.very very unhappy. we wish vodafone to be good. and i hope that would be changed in the future.