Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9676 Someone from NSW thinks vodafone is Woeful at 31 Dec 2010 10:18:13 PM
I have two stories:
The first is I am in a service industry as TV technician, the contracts I sign state that if the signal is interrupted for more then a certain percentage I don't get paid. Simple yet far, so I am on a job the other day and it is a international broadcast, and we get an error on one of the primary devices. So we re route and try to fix the equipment. Me and 3 other techs are on vodafone; and it took us over 5 minutes to find a signal spot in the middle of Sydney, next we are on the phone to the service providers of our equipment, it took eight calls just to relay the problem. In the end I ran to a telstra store and bought a $30 handset and prepay credit just to make a phone call. A problem that took 30seconds to fix, took 30 mins just to get a stable call.
The other story was after this, a few complaints to vodafone (a deal in its own right) and I was able to unlock my handset. So I am installing some equipment on top of a hospital and this hospital has phone and microwave repeaters on it. So hear I am within 5m of the vodafone repeater. And my phone says that it has 0 reception. None I could of walked over and kick the bloody thing (I didn't, I like my freedom) So out comes my wallet in there I keep a telstra sim. I put it in my phone and in seconds I have full reception. The funniest thing is there is no Teletra repeater at that location.
All I want is the same penalties for them as they give to us, we don't pay they cut the service and send out debt collectors. They fail to provide a stable phone link and we don't get a reduction in price. And at the same time they are increasing the load on their already crippled system y having infinite plans and larger data bundles.
The first is I am in a service industry as TV technician, the contracts I sign state that if the signal is interrupted for more then a certain percentage I don't get paid. Simple yet far, so I am on a job the other day and it is a international broadcast, and we get an error on one of the primary devices. So we re route and try to fix the equipment. Me and 3 other techs are on vodafone; and it took us over 5 minutes to find a signal spot in the middle of Sydney, next we are on the phone to the service providers of our equipment, it took eight calls just to relay the problem. In the end I ran to a telstra store and bought a $30 handset and prepay credit just to make a phone call. A problem that took 30seconds to fix, took 30 mins just to get a stable call.
The other story was after this, a few complaints to vodafone (a deal in its own right) and I was able to unlock my handset. So I am installing some equipment on top of a hospital and this hospital has phone and microwave repeaters on it. So hear I am within 5m of the vodafone repeater. And my phone says that it has 0 reception. None I could of walked over and kick the bloody thing (I didn't, I like my freedom) So out comes my wallet in there I keep a telstra sim. I put it in my phone and in seconds I have full reception. The funniest thing is there is no Teletra repeater at that location.
All I want is the same penalties for them as they give to us, we don't pay they cut the service and send out debt collectors. They fail to provide a stable phone link and we don't get a reduction in price. And at the same time they are increasing the load on their already crippled system y having infinite plans and larger data bundles.