Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9712 Someone from SA thinks vodafone is very poor! at 1 Jan 2011 09:33:41 AM
I am aggrieved over amount of wasted time and money spent with a 24 month Vodafail usb modem contract. We chose the option for mobility and after vigorous assurance from Vodafail staff that our home close to the Adelaide CBD was located within a reception hotspot. Total rubbish, but they stuck to the claim when I complained about continuous disconnections and lack of reception - we spent far more time waiting to (re)connect than online and then the service was excrutiatingly slow and unable to download moderately sized files or open many web pages. Usb modem replaced with updated model after a year but severe problems persisted and only worsened. Had to use local library service to download and upload university assignments after I missed submission deadline due to connection cut-outs at home. Waited out contract as didn't think there was anything we could do. After we responded to Vodafail's enquiry as to why we wouldn't extend contract, there was no effort to persuade us to change our mind as they obviously can't provide what they promise. Shopfront staff were always friendly but just couldn't help. We are now with another provider with broadband and very happy.
Also took Vodafail 9 months to update my partner's credit card details so he could recharge his phone service actually using his phone!
Also took Vodafail 9 months to update my partner's credit card details so he could recharge his phone service actually using his phone!