Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9719 Someone from NSW thinks vodafone is Voda is dismal - thumb all the way down at 1 Jan 2011 10:09:45 AM
Have been Voda customer for as long as I have had mobile (about 15 years), live in rural NSW but close to capital (ACT), Used to get adequate service until Vode went 3G when service became unreliable, inadequate and frustrating. Given option to end contract (couple of months left) or renew with a new phone that should improve service, I opted to renew, recieved new phone (Experia -10) and service is worse than before. Phone is crap, connection is crap. Also opted for the new wireless network internet connection - this is even worse than the phone service, 3G does not work often, keeps jumping between 3G, 2G and H but will not lock to any so unable to connect often, when it does connection is generally VERY slow (better with the original USB Voda Modem - not 3G). Funny Voda coverage map said I should get connection. Weather really plays a part in both the phone and internet service - any hint of change and I lose all connection. To cap it off I get absolutly no coverage in the township (Yass 2582). My daughter is with OPTUS and has full cover 24/7 in all our local areas. Come on Voda get your act to gether or you will lose another loyal customer (maybe loyalty dosen't mean anything these days and I should cut my loses and jump to another provider).