Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9726 Someone from VIC thinks vodafone is Big buckets of poo! FAIL at 1 Jan 2011 10:54:04 AM
I signed up to a mobile broadband plan, was told that my address could recieve 3g. Got my USB 1 week later, no reception at all. Made over 30 calls to vodafone, got hung up on many times was never rude to them they just didn't want to deal with my problem. Spent over 6 hours on hold, was promised calls back by supervisor never happened. Tryed for over a month to cancel my broadband plan, was promised 6 months free broadband, $20 credit for my troubles and told were upgrading service give them 48hrs. Still not fixed. Promised free modem within 5 days, two weeks later still waiting. Phoned again to see what the problem is and was told was nothing on the system about a modem being sent out. Was lied to again. Today I phoned to cancel and was told give us three months as we are fixing the network, I told them no way it's been over a month of being stuffed around. Was told if I didn't transfer to another persons name that I would have a disconection fee as I signed the contract only a month ago. So anoyed right now. After driving 900ks to nsw from vic I finaly got reception in dubbo.
1 Jan 2011 10:56:59 AM: You may have a way out, under the 'how to complain' link at the top of this page is a link to the TIO. That should be your next point of call and they will be able to help you out of your contract penalty free :) Best of luck.