Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9727 Someone from NSW thinks vodafone is Epic at 1 Jan 2011 10:57:30 AM
I consider myself to be a pretty good customer. I am loyal to providers that step up and do right by me. I especially would have a lot of respect for a provider who sucks up their pride and admit when they have stuffed up.
We have here, a company whose present undoing is an unbelievably good sales and marketing team. However it is that team's failure to communicate internally with their infrastructure team is what has really caused this issue for the consumers.
I am at my home in Gladesville, with the standard tiny bar of 3G at my disposal, ( unless I walk to 1 of 3 'hotspots' where I get 2 or if I'm being particularly blessed, 3 bars). As we have just moved in and are waiting for a land line, our mobiles are our only source of communication with family and friends. With my Nanna very unwell in hospital, I am forced to keep my phone placed in one of those hotspot areas regardless of whether it has to sit in the middle of a room on the floor, just so my mother can contact me if there is an emergency.
Is it too much to ask, vodafone, to have a phone that can actually make and receive calls/emails at my leisure and not yours?
An interim fix such as asking Telstra for help and letting vodafone customers failover to the Telstra network when a decent vodafone signal cannot be received, would alleviate your consumers' anger and perhaps you won't lose so many of us after all.
Thoughts?
We have here, a company whose present undoing is an unbelievably good sales and marketing team. However it is that team's failure to communicate internally with their infrastructure team is what has really caused this issue for the consumers.
I am at my home in Gladesville, with the standard tiny bar of 3G at my disposal, ( unless I walk to 1 of 3 'hotspots' where I get 2 or if I'm being particularly blessed, 3 bars). As we have just moved in and are waiting for a land line, our mobiles are our only source of communication with family and friends. With my Nanna very unwell in hospital, I am forced to keep my phone placed in one of those hotspot areas regardless of whether it has to sit in the middle of a room on the floor, just so my mother can contact me if there is an emergency.
Is it too much to ask, vodafone, to have a phone that can actually make and receive calls/emails at my leisure and not yours?
An interim fix such as asking Telstra for help and letting vodafone customers failover to the Telstra network when a decent vodafone signal cannot be received, would alleviate your consumers' anger and perhaps you won't lose so many of us after all.
Thoughts?
1 Jan 2011 11:01:37 AM: Tesltra would never allow Vodafone to use their network as they are a major competitor. As it is when the contract between 3 and Telstra run out, Telstra will not be renewing the contract. I don't blame them for that, I mean that is business for you. It comes down to teh network you build in the first place, and Vodafones network is slowly falling apart a it cannot handle the merge of extra customers from 3.