Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9805 Someone from NSW thinks vodafone is Epic fail at 1 Jan 2011 04:38:05 PM
Where do I start? I have had my service barred several times in recent months due to unpaid bills. For some bizarre reason every single month my bills are excessive, they should be around $400 and in one case I was issued a bill for $3000! Of course, every time I call to have this corrected I am left on hold for copious amounts of time and I eventually give up as I have a business to run and just don't have the time. Subsequently my service is barred for non-payment at which point my business is really impacted.
On top of this is constant call drop outs, inability to download emails, inability to browse the web and access Internet banking.
When I find the time I will take my complaint to the next level as I cannot operate under these conditions, one wouldn't think it would be that hard for a global brand to deliver on what they promise.
On top of this is constant call drop outs, inability to download emails, inability to browse the web and access Internet banking.
When I find the time I will take my complaint to the next level as I cannot operate under these conditions, one wouldn't think it would be that hard for a global brand to deliver on what they promise.